Question 1

What is Drive Shadow?

Accepted Answer

Drive Shadow is a professional API service that helps businesses generate secure temporary links for Google Drive files. It provides branded download pages, automatic expiry, and detailed analytics - perfect for agencies, SaaS companies, and teams who need to distribute files securely.

Question 2

How does Drive Shadow work?

Accepted Answer

Drive Shadow processes your Google Drive files and creates secure temporary links. You can choose between hosted download pages with your branding or direct API access for seamless integration. Simply connect your Google Drive, generate an API key, and start creating secure links via our API.

Question 3

Do I need to be a developer to use Drive Shadow?

Accepted Answer

Not necessarily! While Drive Shadow is designed with developers in mind, our Hosted Page plan is perfect for non-technical users. You can create secure download links through our dashboard or simple API calls. For advanced integrations, basic programming knowledge is helpful.

Question 4

How quickly can I get started?

Accepted Answer

You can be up and running in under 5 minutes! Simply sign up, connect your Google Drive account, generate an API key, and you're ready to create your first secure file link.

Question 5

Is Drive Shadow secure?

Accepted Answer

Yes! Drive Shadow is highly secure. We never store your files - processing happens directly to your connected Google Drive storage. All links can be set to expire automatically, and you have full control over access. We use industry-standard encryption and security practices.

Question 6

What happens to my files?

Accepted Answer

Your files remain in your Google Drive. Drive Shadow creates temporary access links but never stores, copies, or has permanent access to your file content. You maintain complete ownership and control.

Question 7

Can I revoke access to shared links?

Accepted Answer

Yes! Links automatically expire based on your settings (configurable from 1 minute to unlimited). You can also manually manage expiry times through the API.

Question 8

Is my Google Drive account safe?

Accepted Answer

Absolutely. Drive Shadow uses OAuth 2.0, the industry standard for secure authorization. We only request the minimum permissions needed and you can revoke access anytime from your Google account settings.

Question 9

What are the pricing plans?

Accepted Answer

Drive Shadow offers flexible pricing: Free tier for testing, Hosted plan for branded download pages, and Direct API plan for full integration. All paid plans include unlimited file processing, custom branding, and priority support. Visit our pricing page for detailed comparison.

Question 10

Is there a free trial?

Accepted Answer

Yes! We offer a free tier with limited API calls so you can test Drive Shadow before upgrading. No credit card required to start.

Question 11

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and pricing is prorated.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and UPI (for Indian customers) through our secure payment processor.

Question 13

What is the difference between Hosted and Direct mode?

Accepted Answer

Hosted mode returns a branded download page URL (e.g., driveshadow.com/download/xxx) perfect for sharing with clients. Direct mode returns the actual Google Drive file URL for direct integration into apps. Your plan determines which mode you can use.

Question 14

Are there file size limits?

Accepted Answer

Drive Shadow can handle files of any size supported by Google Drive (up to 5TB for Business/Enterprise accounts). Processing time may vary based on file size.

Question 15

What file types are supported?

Accepted Answer

All file types supported by Google Drive work with Drive Shadow - documents, images, videos, archives, code files, etc. No restrictions on file formats.

Question 16

What are the API rate limits?

Accepted Answer

Rate limits vary by plan: Free tier has daily limits, Hosted plan has generous limits, and Direct API plan offers unlimited calls. Check your dashboard for your current usage and limits.

Question 17

Do you provide SDKs or libraries?

Accepted Answer

Currently, Drive Shadow uses a simple REST API that works with any programming language. We provide detailed code examples in JavaScript, Python, PHP, and cURL. Official SDKs are on our roadmap.

Question 18

How does billing work?

Accepted Answer

Paid plans are billed monthly or annually (save with annual billing). Billing occurs on the same day each month. You can view invoices and manage billing in your dashboard.

Question 19

What is your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied, contact us within 14 days for a full refund. See our refund policy for details.

Question 20

How can I get support?

Accepted Answer

We offer email support (support@driveshadow.com), WhatsApp support, and detailed documentation. Paid plans include priority support with faster response times.

Question 21

Do you have a Service Level Agreement (SLA)?

Accepted Answer

Yes, our paid plans include a 99.9% uptime SLA. We monitor our systems 24/7 and provide status updates at driveshadow.com/status.

Frequently Asked Questions

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